Return Policy
Returns
Items must be returned within 14 days of delivery date for a full refund. All items eligible for a return must be unworn/unwashed and in the same condition that you received it. Tags must still be attached Items cannot be returned or exchanged past the 14 days.
Damages
Damaged items must be returned within 7 days of delivery date. Items will only be refunded if there is a defect in the clothing. Items will not be refunded if they were damaged from normal wear or by NOT washing correctly (as stated on tag). Please email us at shopdefininggrace@gmail.com as soon as you notice that an item is damaged.
Refunds
Once items are approved for a refund, a credit will automatically be applied to your credit card or original method of payment. Please allow 3-5 business days for this refund to appear on your card.
Shipping
Shipping cost on returned items must be paid by the customer, unless there is a defect in the item that was purchased.
To make a return, please mail your product to: PO Box 5074, Longview TX 75608
Please consider using a trackable shipping service or purchasing shipping insurance because we cannot guarantee that we will receive your returned item.